Discover what website hosting providers mean when they say "phone support".
You will find plenty of web hosting suppliers on the market, however most of them are resellers that have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to reach the company over the telephone. The level of support that you can receive through this method of communication varies based on the supplier - several of them provide you with expert telephone support, while others offer basic and customer support only because some matters are more time-consuming and it would be much easier to be resolved via a ticket, particularly if the issue has to be escalated. However, it's good to find that you can always get in touch with your web hosting provider because there're plenty of small-scale matters that can be taken care of without difficulty and in a very timely manner with a phone call, not mentioning that you are able to get additional information regarding the services before you become a client.
Phone Support in Web Hosting
All of our web hosting
plans include telephone support fourteen hours per day even on official holidays, therefore if you do not have an account yet, you will be able to phone us and find out more about our solutions or if we meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you'll be able to call the phone number that is closer to you. If you're an existing customer, we can help you timely with any kind of general and billing issues as well as with numerous tech matters in order to save you time and efforts - we are aware of the fact that in some cases it's easier to talk to a live person and get things done right away. Certainly, some situations simply cannot be resolved over the phone, so in such a case you will have to employ our ticketing system.
Phone Support in Semi-dedicated Servers
If you want more information regarding the semi-dedicated hosting service
that we provide, you'll be able to call any of the three support phone lines that we have worldwide - in the United States, the United Kingdom and Australia. In this way, you will be able to check ahead of time whether our solutions are suitable for your web sites. In case you are already our client and you own a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours a day about any billing or basic questions. For strictly tech problems you will need to take advantage of our ticketing system and communicate with our technical support because someissues just need more time to be taken care of, still we will help you on the phone with countless minor technical problems as well, saving you efforts and time.