A 99.9% Server Uptime
Our web hosting system is based on a reliable, topflight hardware configuration and a significantly modified Linux version. This is why, irrespective of what your web site is, or how many site visitors you have, or even in case there’s a distributed denial–of–service attack, our physical servers will remain up and running and your sites will remain visible online.
Our web hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on enterprise–grade hardware components provided by Juniper. Also, on every router, we’ve configured a firewall with a sophisticated set of rules to be able to filter all fishy requests.
Because of this, in each of our data center facilities – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are dissatisfied with our services, or if you consider them insufficient, or if you decide that you need to have a Linux VPS web hosting service rather than a cloud hosting package – we will give you a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain total control over your domains even when you close your account with us.
24/7 Technical Support
If you’ve ever had to wait around for hours for an answer, you are aware of how frustrating this can be, especially if your website is at stake. That’s why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our support engineers will be right here for you and they will answer you in less than sixty minutes. And the best part is that their average response time is well under twenty minutes!