Help and Support Channels
A 60 minutes Ticket Reply Warranty
Each ticket that you send to our technical help crew will be responded to in approximately 60 mins. The normal inquiries shall be resolved instantly. Nevertheless, if the service inquiry you have submitted calls for the help of a skilled administrator, we will address the ticket to him and will notify you about the postponement.
Top–class Client Help Service
Our technical assist staff is going to be on duty for you day–and–night to to handle all assistance inquiry tickets that you send. We offer tech assistance for the applications that are installed in advance on your web server. These include our custom created Hosting Control Panel, the selected Operating System plus the server administration panel (with regards to the VPS type).
An Intuitive Help Zone
In the Hosting Control Panel that is provided absolutely free along with your virtual server, you can find a useful Help section, which includes all that you should be aware of when administering your sites and programs. We have added a wide selection of how to content articles and video guides that present the general web site administration tasks in an understandable fashion.