Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Hosting Control Panel you can find an exhaustive Help section offering numerous educational articles and commonly asked questions. They are answered by our support team of experienced technicians. Just fill in your question and our clever system will give you the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • For users who wish to discover how to sort out a common problem by watching a tutorial video clip, we have added a selection of video tutorials to our Hosting Control Panel. All the instructional video clips are very short and easy to grasp. They offer visual demonstrations of different website administration actions.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7/365 customer support service and come with a 1–hour ticket response guarantee. Our experienced technical support engineers will be online for you around the clock and will sort out any problem that you may chance upon within maximum 60 minutes after the trouble ticket submission. In the majority of cases, a reply will be provided to you within 20 minutes.