24/7 Customer Support
Why is the availability of a good customer support service crucial on today?s Internet hosting market? Which are the traditional customer support channels?
The client support that you will receive from your web hosting provider is very important, no matter if you have pre-sales questions and you are not a client yet, or you've got a technical problem with an existing account. Timely and correct info about a question or an issue will save you a lot of time and efforts, not mentioning that this is generally an indicator that you are ordering from an actual website hosting provider not from some reseller. When you buy a hosting account from a company that doesn't own its servers and it can't access them immediately, it is almost certain that you'll wait for a few days to get an answer to your query, thus your websites may stay offline for quite a while. In contrast, a company which provides numerous options for communication and has a support team that is available any time can assist you right away and help you minimize or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Web Hosting
We provide 24/7 billing, customer and tech support for our web hosting
. Even if you are not our customer yet and you have questions, we will assist you in a timely manner and provide the needed info, to give you the choice to make the best decision when you obtain your new web hosting account. We are available anytime, including holidays and weekends, and we provide multiple means of communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we have multiple telephone numbers globally, so that you're able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget all about waiting for several days to get assistance for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you select, you're able to reap the benefits of our 24/7 support services even on official holidays. All your web sites will be available constantly and so will we. With various connection options, you will be able to select the optimal method to contact us and inquire about our solutions if you don't have an account yet, or get support in case you are already one of our customers. You are able to give us a call, have a chat with a live agent, send an email message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour reply time warranty, though it rarely takes over 20 min to get assistance regardless of the complexity of the issue. Using our customer and tech support services, we will be available for you anytime you need us, not a few days after that.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum reply time warranty, you will receive prompt support when you obtain a dedicated server
through our company. Our customer and tech support teams are available 24/7/365, so every time you open a ticket through your billing account or you send an e-mail message regarding any kind of problem with your server or the pre-installed software on it at any time of the day, you'll receive a reply within one hour, even during holidays. Our ticketing system is the better option when the matter involved needs longer time to be solved or in case it should be sent to our administrators, since it is much easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live representative via our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 too.