There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a ticketing system. This is the least complicated communication channel for a number of reasons. In the event that no support team member is free at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will always hit home. On top of that, you can copy/paste large pieces of info without needing to worry about misprints, and in case a certain problem needs more time to be fixed or a number of replies have to be exchanged, all the information will be in the exact same place, so either party can always see the comments added by the other one. The negative aspect of using tickets to contact your hosting provider is that they’re usually separate from the web hosting platform, which suggests that if you have to provide information or to follow directions, you will need to use at least 2 different accounts and this number could increase in case you’d like to manage several domains. Moreover, lots of web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a response.