There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a ticketing system. This is the least complicated communication channel for a number of reasons. In the event that no support team member is free at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will always hit home. On top of that, you can copy/paste large pieces of info without needing to worry about misprints, and in case a certain problem needs more time to be fixed or a number of replies have to be exchanged, all the information will be in the exact same place, so either party can always see the comments added by the other one. The negative aspect of using tickets to contact your hosting provider is that they’re usually separate from the web hosting platform, which suggests that if you have to provide information or to follow directions, you will need to use at least 2 different accounts and this number could increase in case you’d like to manage several domains. Moreover, lots of web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a response.
Integrated Ticketing System in Web Hosting
In stark contrast to what you may find with lots of other web hosting providers, the support ticket system that we use with our web hosting is included in the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to memorize several sign-in credentials, since you’ll be able to manage your tickets and the web hosting account itself in a single place. So, if you have an inquiry or chance upon an obstacle, you can contact our customer support team on the spur of the moment. Our system offers a smart search mechanism. This means that even if you’ve opened an immense number of tickets through the years, you will be able to track down the one that you need without any effort. Also, you can see knowledge base instructions for troubleshooting common challenges.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting service, was built with the belief that you should be able to manage everything associated with your account in a single place and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have an inquiry or stumble upon a predicament, you can contact our client care team members momentarily without having to go through an entirely different system. You can look through your website files or check various settings in your account while you post a new ticket or read the reply to an old one. If you’ve got a multitude of tickets and you wish to find a specific one, you can use the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a response in less than an hour irrespective of the nature of your inquiry or issue.