One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and in what way does it boost user experience?
If you’ve ever got any inquiries in regard to the web hosting service in general or if you face a problem with your websites, you’ll have to touch base with the respective hosting company’s technical support team. It may not matter how fast they’ll reply when you've got a general enquiry, but a problem like a thwarted script update, for instance, may lead to your website becoming broken or unreachable online. And the longer you wait for the support team to help you, the longer the site will be inoperative. In case you offer goods or services online, any downtime will influence your website in a disruptive way and you can lose current or potential customers. A lot of web hosting providers, mainly resellers, handle e-mails and tickets within 24 hours, but in the electronic age that is much too long, since visitors will rarely go back to a site that is not functioning correctly for a lengthy period of time.
One-Hour Response Guarantee in Web Hosting
With a web hosting
from our company, you can forget about waiting for hours and hours on end, or even one whole day, to get a response to a tech support ticket or an e-mail. No matter when you contact us, we’ll assist you within less than one hour with any sales or technical queries that you might have. In fact, our real response time hardly ever exceeds twenty-thirty minutes. Since we’re working day and night, you’ll always obtain help in a well-timed fashion and we understand just how critical that is in the Internet world. Soon after you contact us, we will answer your inquiries. In case you come across any technical obstacle, we will handle it instead of you, or we’ll provide you with all the necessary information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a helpdesk ticket through your hosting Control Panel or send an email connected to your semi-dedicated server
, you’ll get a reply within sixty minutes max. You can touch base with us whenever you wish with regard to billing, general or technical issues and given the fact that we’re available around the clock, you will always get assistance right on the spot. Depending on the particular question or issue, we’ll give you more info, solve the predicament if it’s been caused by something that is within our reach or inform you what steps to take if you need to alter a given setting for a web application that we don’t have access to. You can forget about waiting around for a whole day for each single answer. As it is, in most cases we reply to tickets and emails within twenty-twenty five minutes max.